Opapnet

OPAPnet, OPAP's dedicated agent extranet, stands as a flagship example of how Enterprise System Integration can empower corporations to build seamless, scalable collaborative environments with their partner networks.

The platform delivers a robust, workflow-driven portal for OPAP's Agencies and Play Points, consolidating mission-critical capabilities, including financial management tools, IT service ticketing, a structured messaging mechanism, and advanced reporting, into a single, unified interface. This enables partners to maintain continuous, real-time engagement with the organization.

Key Technical Highlights:

• Identity & Access Management: LDAP integration via Active Directory (AD) ensures secure, centralized authentication and authorization across the platform.
• System Integration Layer: RESTful and SOAP APIs facilitate seamless bidirectional data exchange with core corporate systems, including OTRS (IT Service Management), Salesforce Credit Control, Power BI, SharePoint, and Siebel CRM.
• Communication & Collaboration: Full-featured, bidirectional communication is supported through an AI-powered chatbot, live chat, and a custom asynchronous messaging module.
• Technology Stack: The solution was architected on a modern, enterprise-grade stack comprising React.js (frontend framework), Elasticsearch (search & analytics engine), Java MVC (backend framework), Jenkins (CI/CD pipeline), Git (version control), and OpenID Connect (federated identity & SSO).